FAQ
📦 Orders & Shipping
Info on order processing times, delivery methods, and how we get gear to you.
Orders placed before 4PM EST usually ship the same business day. Otherwise, we process within 1–2 business days. Economy shipping typically takes 5–7 business days for delivery.
Yes! We ship worldwide. Please note that import duties or customs fees may apply depending on your location.
Yes, we do. You'll see the local pickup option at checkout if you're nearby. We'll email you when it's ready for pickup.
We primarily ship with USPS, but can also use UPS or FedEx on request at checkout.
🛠 Services & Commissions
Everything you need to know about our switch modding and keyboard build services.
We offer three flexible options:
- We source everything for you and invoice for parts, service and shipping.
- You send parts to use from other vendors — we move and invoice for service + shipping.
- You send us your switches — we lube/film and invoice for the work and shipping
Yes — we build both hotswap and soldered boards. We also offer desoldering services if needed.
Absolutely. Just let us know how you'd like them modded, and we’ll handle the rest.
Switch commissions: 1–3 business days
Keyboard builds: 1–5 business days after all parts arrive.
🔄 Returns & Payments
Our policies on returns, exchanges, payments, and how we make things right.
We accept returns or exchanges within 30 days of purchase. Just reach out and we’ll help you out.
Let us know right away — we’ll make it right, no hassle.
We accept all major credit cards, PayPal, and other options supported by Shopify.
🧠 Product Questions
Details about our switches, lubing methods, brands we carry, and customization options.
- Stock: Sent directly from factory, may or may not have factory lube.
- Hand-lubed: Manually lubed with Krytox 205G0 (linear) or Tribosys 3203/3204 (tactile).
- Hand-lubed & filmed: Lubed and filmed using Durock Foam Films for better sound and reduced wobble.
- Linears: Krytox 205G0
- Tactiles: Tribosys 3203 / 3204
- Springs: Krytox GPL105
Yes — through our custom commission service, you can specify lubes, springs, films, and techniques. We’re happy to accommodate.
We stock switches from KTT, Gateron, Akko, and more. We're always looking to expand our lineup.
Yes! We offer sample packs to test different switches before you commit — just cover shipping.